Need help?
Email hellophase@boostmarketing.my and tell us which phone you use and what you saw. We reply within 48 hours.
Email supportCommon questions
Do I need an account?
No. There is no sign up and no login, and your data is stored only on your phone.
How do I cancel Hello Phase Plus?
On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions. Plus stays active until the end of the period you paid for, and deleting the app does not cancel it.
I had Premium in an earlier version. What happens now?
Premium is the same yearly subscription as Plus, so after you update it shows as Plus and keeps the renewal date you already have. There is nothing you need to do.
I changed phones. Where is my data?
Your data lives on the old phone only. On the old phone, open Settings, Data and export a file, then keep it somewhere safe. On the new phone, Restore purchases brings Plus back on the same Apple or Google account.
What does the coach send off my phone?
Only after you agree, the coach sends your question, your cycle day and phase, your moods and symptoms from the last seven days, your birth year if you added it, and a random code for your phone. We never store your question, and our server keeps a fair-use counter and a short log with part of that code for 30 days. The Privacy Policy has the full detail.
How do I stop the coach from sending anything?
Open Settings, Privacy and turn off Coach data sharing. Your earlier chats stay on your phone and every other part of the app keeps working.
Is Hello Phase a contraceptive or medical tool?
No. Hello Phase is for tracking and learning about your cycle. It is not a contraceptive and it does not diagnose medical conditions, so please do not rely on predictions to prevent or plan a pregnancy.
How do I delete everything?
Open Settings, Data, Delete all data, and every entry on the phone is wiped at once. Uninstalling the app does the same.